Shipping policy
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days — we will notify you if there will be a significant delay.
Shipping Rates & Delivery Estimates
| Location | Estimated Delivery Time |
| South Luzon (Cavite, Laguna, Batangas) | 1-3 business days |
| Metro Manila (NCR) | 2-4 business days |
| Other Provinces (Visayas, Mindanao, and other parts of Luzon) | 5-8 business days |
Delivery times are estimates only and may vary due to courier delays, weather conditions, or other unforeseen circumstances beyond our control.
Shipping Confirmation
Once your order has shipped, you will receive a shipping confirmation. You can also check the status of your order anytime by contacting us at pawfecttail88@gmail.com.
Order Errors
Please double check your shipping address at checkout. Pawfect Tail is not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us immediately at pawfecttail88@gmail.com so we can try to correct it before it ships.
Damaged or Lost Items
If your order arrives damaged, please contact us within 48 hours of receiving your package at pawfecttail88@gmail.com along with photos of the damaged item and packaging so we can assist you.
If your tracking shows your order was delivered but you have not received it, please contact us within 7 days so we can investigate with the courier.
Questions
If you have any questions about your shipment, feel free to reach out to us at pawfecttail88@gmail.com.